Complaints and suggestions

Complaint and Suggestion Submission Mechanism

 Introduction

In line with the vision and mission of King Saud bin Abdulaziz University for Health Sciences to provide services at the highest level, the General Directorate of Educational Technologies is committed to offering the best services and ensuring that the needs of students and faculty members are met by receiving and effectively and efficiently addressing complaints and suggestions.

Means of Submitting Complaints and Suggestions:

Complaints and suggestions can be submitted through the electronic form available on the department's official website: here

Procedures for Submitting Complaints and Suggestions:

1.     The complaint or suggestion is received through the above form and recorded in the internal system.

2.    A specialized team reviews the complaint or suggestion and evaluates its importance and necessity.

3.    The complaint or suggestion is forwarded to the relevant department within the directorate to take the necessary actions.

4.    The relevant department works on addressing the complaint or suggestion and makes appropriate decisions to resolve it or improve the process.

5.    The complainant is contacted to inform them of the actions taken and the outcomes.

The Educational Technologies Department aims to address complaints and suggestions within a period of 7 to 14 working days.

Escalation of Complaints and Suggestions:

If the complaint exceeds the specified timeframe without resolution, it will be escalated to a higher level within the administration to ensure it is addressed promptly.

The complainant can contact us via email at edutech@ksau-hs.edu.sa

Or by phone: 011-429-2530

For technical and support team contact:  011-429-2523

For administrative team contact:  011-429-2546

The General Directorate of Educational Technologies is committed to transparency and effective communication with complainants to ensure the improvement of services and the satisfaction of all beneficiaries.