Technical support policy

Technical Support Policy

The Technical Support team at the Educational Technology Services department is dedicated to providing services to all beneficiaries.

Beneficiaries of Technical Support Services:

All University members, including students, faculty, and staff.

Channels for Providing Technical Support:

Direct support via phone: 011-429-2530 / 011-429-2546                       

Email for Services and Technical Support: Blackboard@ksau-hs.edu.sa

Support via the technical Support System on the website:

ETS: https://ets.ksau-hs.edu.sa

Social Media Applications:

X: https://twitter.com/EduTech_KSAUHS?s=20

Microsoft Team: eLearning Community Support for Instructors                    

Microsoft Team: eLearning Support for Students

Services and Systems Covered by Technical Support:

All systems and services developed and operated by the Educational Technology Services Department.

Working Hours:

During official working hours, Sunday to Thursday, from 8:00 AM to 5:00 PM.

Expected Response Time:

Technical support requests are received and responded to as quickly as possible, with a maximum response time of 48 hours. If you do not receive a response or if there is a delay in providing support, please contact us via email at:

edutech@ksau-hs.edu.sa